REYNES CYCLING BIKE RENTAL

Refunds & Returns and Cancellations

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DEPOSITES REFUNDS

These are the general terms of refunds for Deposits at REYNES CYCLING BIKE RENTAL (Deia Activity S.L., Cif B16607228). However, the full Terms & Conditions of Bicycle Hire are set out below, and these supersede the general terms. 

  • Deposits are collected during the booking of the bikes on the website, phone, and email via online payment. The amount of the booking deposit on 27.01.2023 is 30%, and it could be revised. This deposit is refundable, and our cancellation policy is as follows:

    • Up to 4 weeks before the hire date or event - 100% refund of deposit minus transaction fees.

    • Up to 3 weeks before the hire date or event- 50% refund of deposit minus transaction fees.

    • Up to 14 days before the event or hire date - 0% refund of deposit minus transaction fees.

  • The deposit could be used for another rental period during the calendar year. For that, the Customer has to contact REYNES CYCLING BIKE RENTAL (Deia Activity S.L., Cif B16607228) via a suitable source and discuss the final terms and dates

  • If the hirer cancels the reservation within 3 days prior to the event or hire date or no show off, the hirer is obligated to pay the full reservation amount.

PURCHASES REFUNDS AND RETURNS

Got an item youโ€™d like to return? Donโ€™t worry โ€“ we've got an easy way of returning your items to us. 

If you are not 100% satisfied with your purchase, you have 10 days to initiate your return from the moment your order is delivered. All items should be in โ€˜as newโ€™ condition, both unwashed and unworn, with all tags attached. When returning items to us, please ensure they are well-packaged and protected. 

If you believe you have received a faulty item, please report it to us. Depending on the fault, we probably wonโ€™t ask you to return it to us. 

Sending expenses for non-faulty items will be at the client's charge.