General Bicycle Hire Terms and Conditions

REYNES CYCLING BIKE RENTAL MALLORCA

Legal Name: Reynes Cycling S.L.CIF: ESB70799812

Postal Address: Carrer Arxiduc Luís Salvador, 5, 07179 Deià, Illes Balears, Spain

Email: [email protected]

Phone: +34 623 12 39 95

(Hereinafter, "REYNES CYCLING", "we", "us", "our platform")

Last Revised: July 8, 2025

These General Bicycle Hire Terms and Conditions set out the conditions under which Reynes Cycling S.L. ("REYNES CYCLING") hires bicycles and equipment to its customers. By making a reservation or hiring a bicycle, you accept and agree to comply with these terms.

1. General

  • a) REYNES CYCLING aims to provide high quality specialist bikes for hire. To achieve this at a reasonable cost we ask our customers to treat the equipment responsibly.
  • b) Bikes and equipment can only be hired from REYNES CYCLING on completion of a Hire Agreement Form or by accepting our hire conditions on our online booking portal. REYNES CYCLING reserves the right to take the customer's Credit Card details to hold as security until the bike is returned in the condition it was hired out in. Upon acceptance of these Terms & Conditions, a binding contract is formed between REYNES CYCLING and the hiree. REYNES CYCLING reserves the right not to accept or to fulfill a Booking.
  • c) All Bookings are subject to availability. When a Booking is made by one person on behalf of another person or people that person confirms to REYNES CYCLING that he or she has the authority to make such a booking.
  • d) The Hire period commences on the day the cycle(s) and equipment are collected or dispatched to you and continues until the cycle(s) and equipment are returned to the business premises of REYNES CYCLING (Carrer Arxiduc Luís Salvador, 5, 07179 Deià, Illes Balears, Spain).

2. Hirer's Terms and Conditions

  • a) You are responsible for ensuring that you are physically fit enough to undertake cycling any distance or compete in events using REYNES CYCLING Bicycles or Equipment you have booked. REYNES CYCLING does not accept any responsibility for your failure to complete your Hire period due to lack of fitness, illness or injury. REYNES CYCLING does not accept liability for death, personal injury, loss or damage to personal effects to any participant, nor can REYNES CYCLING accept any responsibility for delays or changes to your period of Hire due to weather, strikes, war, terrorism or other causes of force majeure.
  • b) You accept that cycling on a public highway and competition on such carries its own risks and you have made your booking on the basis that you undertake the Hire at your own risk. You understand and accept that wearing of cycle helmets is mandatory at all times when riding in Spain.
  • c) You will ride your cycle responsibly at all times. You will not hold REYNES CYCLING responsible for any loss, damage or injury including death to persons or property with regard to the use of the cycle(s) and equipment hired. You accept responsibility to Indemnify REYNES CYCLING against any claim, interest, demand or expense in respect of such injury or damage.
  • d) You will ensure that you have suitable Insurance cover at all times during the period of your hire. REYNES CYCLING may offer a special service "Partial Coverage of Damage" for bike damage and only physical damage for parts, frame, wheels or accessories, excluding life and health coverage.
  • e) You are responsible for all cycles and equipment hired or loaned and it is your responsibility to keep these items safe from damage, loss or theft, use it in a proper manner and not subject it to any misuse or unfair wear and tear.
  • f) Any damage caused due to crash or neglect is the Customer’s responsibility and will be charged for, except in situations where the Customer has purchased the special service "Partial Coverage of Damage".
  • g) You will notify REYNES CYCLING immediately of any loss, damage or theft to the hired cycles or equipment however caused. You will be responsible for paying REYNES CYCLING the costs of repair and parts replacement for any such loss, damage or theft.
  • h) You will not offer for sale, sell, dispose, mortgage, lend, pledge or otherwise part with possession of the hired cycle(s) or equipment.
  • i) REYNES CYCLING staff are usually available by phone (+34 623 12 39 95) or email ([email protected]) to help out with any problems during the hire period; however it is the customer’s responsibility to assemble, set up and keep a check on the bike they have hired. Whilst REYNES CYCLING will always do its best to have staff available during the hire period this cannot be guaranteed.
  • j) In the event of technical problems due to the fault of REYNES CYCLING, no transfer compensation will be charged for emergency shuttle. In all other cases, compensation for the transfer is negotiated and charged individually.

3. Bicycle Component Modifications

  • a) The hirer agrees not to make any significant modifications to the rented bike's components without prior authorization from Reynes Cycling S.L. ("REYNES CYCLING"). This includes but is not limited to changes to the frame, drivetrain, brakes, suspension, and wheels.
  • b) If the hirer wishes to make any changes to the bike components, they must first contact REYNES CYCLING to request approval. REYNES CYCLING will assess the proposed modifications and, if deemed appropriate, arrange for a qualified mechanic to perform the changes.
  • c) Any modifications made to the bike components without prior approval from REYNES CYCLING are strictly prohibited. If unauthorized modifications are made and result in damage to the bike or other losses (such as rendering the bike unfit for rental to subsequent clients), the hirer will be held responsible for any resulting compensation or repair costs.
  • d) Any modifications to the bike that decrease its value or result in damage to its components will be considered as physical damage to the bike. The hirer will be liable for any associated repair or replacement costs according to the rules outlined in these Bike Hire Terms.
  • e) If it is impossible for the hirer to obtain prior approval for a necessary modification due to extenuating circumstances, they must notify REYNES CYCLING before making the change and seek approval retrospectively.
  • f) The hirer acknowledges that unauthorized modifications resulting in damage to the bike or other losses may incur additional charges for compensation, repair, or replacement of parts, as determined by REYNES CYCLING.
  • g) In the event of physical damage to bike components or unauthorized major modifications made by the hirer without prior approval from REYNES CYCLING, compensation will be calculated as follows:
    • Component Prices: Compensation for damaged or modified components will be based on the Manufacturer's Suggested Retail Price (MSRP) or Publicly Displayed Price (PVP) for the respective components, as provided by the manufacturer.
    • Repair Costs: In addition to component prices, compensation will also include the current rate of labor required for repairs or replacements, as determined by REYNES CYCLING.
    • Determination of Compensation: Compensation for damages will be calculated based on the above-mentioned factors and may also include any associated costs incurred by REYNES CYCLING in restoring the bike to its original condition.
    • Depreciation of Value: Any modifications or damages that decrease the value of the bike will be considered as physical damage and charged accordingly, in accordance with the rules and policies of REYNES CYCLING.

4. Payments and Deposits

  • a) Deposits are collected during the booking of the bikes on the website, phone, and email via online payment. The amount of the booking deposit is 50% of the total rental, and it may be revised. This deposit is refundable according to our cancellation policy.
  • b) In consideration of our arranging and fulfilling your Hire by these terms and conditions you will pay REYNES CYCLING the 50% booking deposit for your period of Hire in advance of the hire commencing. The outstanding payment will be processed during the pick-up or bike's delivery.
  • c) A Credit Card will be required at the commencement of any hire period. This may extend to a deposit to the value of the cycle(s) by credit or debit card payment or other surety as deemed sufficient by REYNES CYCLING depending on REYNES CYCLING's assessment of the risk and the value of the equipment.
  • d) If the terms set out in 3.4.c (above) are not complied with, REYNES CYCLING reserves the right to charge reasonable charges until such time when cycles and/or equipment concerned have been returned to REYNES CYCLING. In the case of cycles and/or equipment left or returned damaged, you are responsible for any costs incurred and sustained in replacing or repairing (whichever is cheaper) the items concerned to a condition equivalent to that prior to the Hire.
  • e) In all cases, normal wear and tear as defined by the product's manufacturer or supplier is accepted and allowed and is included in any hire price.

5. Cancellation and Refund Policy

  • Deposits are collected during the booking of the bikes on the website, phone, and email via online payment. The amount of the booking deposit is 50% and may be revised. This deposit is refundable, and our cancellation policy is as follows:
    • Up to 4 weeks before the hire date or event: 100% refund of deposit minus transaction fees.
    • Up to 3 weeks before the hire date or event: 50% refund of deposit minus transaction fees.
    • Up to 14 days (2 weeks) before the event or hire date: 0% refund of deposit minus transaction fees.
  • The deposit may be used for another rental period during the calendar year. For that, the Customer has to contact REYNES CYCLING via a suitable source (email or phone) and discuss the final terms and dates.
  • If the hirer cancels the reservation within 3 days prior to the event or hire date or is a "no-show", the hirer is obligated to pay the full reservation amount.

6. Optional Service: "Partial Coverage of Damage"

This service is a part of the General Bicycle Hire Terms & Conditions.

  • The service fee depends on the package per booking / per bike (as of February 11, 2024, subject to revision):
    • Standard: 15 EUR / bike / reservation. Covers up to 300.00 EUR of damage.
    • PRO: 30 EUR / bike / reservation. Covers up to 1000.00 EUR of damage.
    • Team: 70 EUR / bike / reservation. Covers up to 2000.00 EUR of damage, and includes FREE technical assistance on the Road across the entire island.
  • The special service "Partial Coverage of Damage" is a service at REYNES CYCLING that covers partial compensation for damaged parts, frames, and accessories of hired bikes.
  • IMPORTANT: The special service "Partial Coverage of Damage" is NOT LIFE or HEALTH INSURANCE for Customers and only covers parts, frames, and accessories of hired bikes. THE BIKES ARE NOT INSURED. The hirer is fully responsible for incidental theft or failure to return a cycle.
  • If the customer purchases and makes payment for the service, the Terms and Conditions of this special service will automatically apply. The final amount of compensation will be calculated with the following rules:
    • "Total compensation" = "Costs of repair or replacement" minus "Partial Coverage of Damage".
    • Example: Costs of repair for damaged bicycle: 743.50 EUR. Partial Coverage of Damage (Standard): 300.00 EUR. Total compensation to be paid by the customer: 443.50 EUR.
  • Roadside Technical Assistance (Team package only): We strive to provide our service with the utmost speed and efficiency, aiming to assist you as quickly as possible. However, in certain instances, especially for remote locations, it may take a few hours for us to reach you. Rest assured, we are dedicated to minimizing response times and ensuring prompt assistance whenever feasible.

7. Personal Safety

  • a) It is the rider’s responsibility for their own safety. Cycling involves personal risk and you must ride responsibly.
  • b) Injury(s) and/or death associated with the sport of cycling may result from weather, excessive speed, collision with inanimate objects or other persons, rider inexperience, error or abuse of equipment.
  • c) First time or novice bikers should use the equipment under the supervision of an experienced rider.
  • d) You must not cycle under the influence of alcohol, strong medication, other drugs or fatigue.

8. Our Liability to You

  • a) REYNES CYCLING does not accept responsibility for death, personal injury and direct loss suffered by you that are not a direct result of our gross negligence or willful misconduct.
  • b) REYNES CYCLING will not be liable to you where any alleged loss or damage results from:
    • Any of your own actions or omissions;
    • The action or omission of a third party not connected with the provision of your bike hire;
    • An event or circumstances which we could not have predicted or avoided even after taking all reasonable care;
    • Where any loss or damage is considered to be indirect or consequential loss.
  • c) REYNES CYCLING’s total liability to you under this contract between us shall be limited to the total cost of your Booking.
  • d) REYNES CYCLING shall have no liability to you if we are unable to fulfill a Booking due to an event of Force Majeure. In the event of REYNES CYCLING being unable to fulfill your booking our liability to you shall not exceed the agreed cost of the hire. In cases of Force Majeure/Acts of God, cancellations will not be permitted, but it will be possible to reschedule any booking to a later date.

9. Force Majeure Clause

REYNES CYCLING shall have no liability if it is unable to fulfill a booking due to an event of Force Majeure. Force Majeure shall mean any circumstance beyond the reasonable control of REYNES CYCLING, including, without limitation, acts of God, war, terrorism, civil unrest, government or governmental acts, fire, flood, explosion, epidemics, pandemics, quarantines, natural disasters, or any other similar cause beyond the reasonable control of REYNES CYCLING. In such cases, booking cancellations will not be permitted, but the option to reschedule the booking to a later date will be offered, subject to availability.

10. General

  • a) These terms and conditions constitute the entire agreement between us, and supersede any previous agreement or understanding and may not be varied except in writing between us. All other terms, express or implied by statute or otherwise, are excluded to the fullest extent permitted by law.
  • b) Any notice required or permitted to be given by either of us to the other under these terms and conditions shall be in writing.
  • c) No failure or delay by either of us in exercising any of its rights under these terms and conditions shall be deemed to be a waiver of that right, and no waiver by either of us of any breach of these terms and conditions by the other shall be considered as a waiver of any subsequent breach of the same or any other provision.
  • d) If any provision of these terms and conditions is held by any court or other competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of these terms and conditions and the remainder of the provision in question shall not be affected.
  • e) Except as otherwise expressly provided herein, nothing in these terms and conditions confers or purports to confer on any third party any benefit or any right to enforce any of these terms or conditions.
  • f) These terms and conditions shall be governed by Spanish law, and both of us hereby agree to submit to the exclusive jurisdiction of the Spanish Courts in the province of Illes Balears.